Consistently good chain restaurant Italian food. The kitchen staff has been able to cook my steak to my requested Medium Plus temperature repeatedly on several visits, which not every restaurant seems able to accomplish. The wait staff is always very good. However, the host staff at the front door always has people who seem never have to have had a job before the day we walk in. Why tell a person who uses the call-ahead seating REPEATEDLY that their name will go on the bottom of the list? Of course that is true, but it doesn't make the customer feel good hearing that multiple times. Why quote someone a 15-20 minute wait time when they arrive, when the wait time is less than 5 minutes??