This company is so difficlut to deal with that I can't even give it a star rating. From day one it should have been a sign to use another company. The house I ended up renting had 4 bdrm/2 1/2 BR with a pool. When I moved in the house had not been cleaned and there were still stains on the carpets throughout the house. They said the house had been cleaned and the carpet had been cleaned also. After being in the house for nearly three weeks the guy never showed up to clean the pool during that time it had turned green. The pool services were include with the rent. I had called the Tanya Mors the staff member responsible for the home multiple times and sent mulitple emails and she never called back until a month had passed. Meanwhile it is during the summer and my kids are unable to use the pool.
When it came time to move out earlier before my lease was up in which I have continued to pay rent until the end of my lease or until a new tenant is found in that time which I had no problem with doing. I asked Kendra (one of the office staff) if I had to keep the utilities on and she told me no and they would have them turned on in the companies name. I found out otherwise later and ended up receiving other fees that I could have prevented by just leaving the utilities on in my name.
When I received a preliminary bill it was dated for October 6 and I received in the mail on Nov. 5th and at the bottom of the page it has written any account 30 days past date listed can be turned into a collection agency. I again called Tanya Mors and as usual she took her time calling back and said not to worry, unfortunately with this office track record you can't believe anyone there.
Today I received an email from her stating she had not yet received the mailbox key back and luckily I made the staff write and sign that they had received all keys and garage remotes back just in case they made up another fee holding me accountable in the end.
Overall save the stress and worries and use another company. Ask a friend or family member that they have dealt with in the past personally.