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| - Never have I been more disappointed in this place. If there was an option for zero stars, I would have selected it because this place is a waste of time. I believe they should teach these owners some customer service because clearly they lack that.
I have been a customer here for awhile and ordered plenty of times, in fact they even mentioned how much they remembered me. Well, you would think from people who remember your face, they would have a little bit of courtesy, no? Not these guys.
For one, I hate the hours. This place still refuses to put up a sign of their hours. Why? Not? I swear they are always changing them! They are never open, how on earth can this little shack run without hours? Is there something going on under the table?
I came later in the afternoon which it should have been open by now. Lights were on, TV was on and yet the door was locked. So I decided to give em a call, after no answer I decided to walk off when the chef opens the door and lets me in. I walk in and he tries to give me a menu when I simply tell him my order because it's always the same order. He mentions something I never heard of before, another combo or option. I said, "No, the usual. What I always have. The pieces" He nods in agreement and goes off to cook. I wait about 10-15 min or so and finally the order is done and I see all these containers. I was confused and asked what is that? He starts talking about salads and soups and shows me something I didn't even order!
I kindly explain that this order is incorrect and that this is not what I normally eat here. He claims he remembers me in which I reply, "Is that so? Than you would know that I only ever order the same thing every time. This is not what I asked for." He threw a fit of sighs making a big deal out of it and than suddenly the other owner comes along. The lady and starts just yelling at me like crazy. Not only was I startled by how she approached me so threateningly but yelling at me claiming the chef is right? How would she know? The door was shut and she wasn't even present when I know very well what order I made. It is not my fault he wasn't listening.
She continued to yell at me in which I was upset and fed up of hearing her and cut her off completely. The chef would not budge and so I had to pay for something I obviously didn't like nor wanted to eat. He claimed he made a big discount for me. From 12 dollars to 11. WOW. BIG DISCOUNT. How about making it free because YOU messed up. Or even better, make me what I actually asked for!?
These people need to learn proper customer service. No matter what business you are in, the customer is always right and you as a good business owner have to fix the problem in order to keep your customers. Apparently these guys didn't take enough classes.
Well you lost a very loyal customer because as soon as I stepped out that door I knew I was never coming back. Not spending a single penny in that worthless joint.
You said your miso soup was the best? I fed it to my flowers. It had no taste what so ever. Also, what the heck was that salad all about? The salad was ROTTEN. The leaves looked absolutely expired. I lost my appetite and threw everything in the garbage.
I wouldn't recommend this place guys, the food just doesn't cut it.
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