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  • I give two stars instead of one because we couldn't get a tech to arrive for either of the two attempts we made at scheduling service. I would give one star for customer service, but perhaps when (if?) they actually show up, they do good work? We initially set up an three-hour window for a simple filter change. According to the company, we received a confirmation call (not received on our end). Because we didn't "confirm" the already scheduled appointment, they did not come. We rescheduled for another three hour window. The tech called, and was an hour early. We planned our day around the three-hour window, and weren't home the hour before. The tech was quite put off by this. We talked to the scheduling rep about the issue, and the rep also displayed quite a bit of attitude. We were told that the three-hour windows were "guidelines," and no one could guarantee an accurate timeframe for the filter change. We called another company, they gave us an hour window, arrived when they said they would, and got the job done. In my opinion, American Home Water might be great if you are an agoraphobic who never leaves your home and has all the time in the world to sit around waiting for company reps that are less than friendly.
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