We had to wait awhile after arriving to get taken back despite the fact that we had an appt. Once we did get helped, the experience was very nice. I had purchased a groupon for a foot scrub, massage and facial. The foot scrub and massage were great. The facial left a lot to be desired- no exfoliation, just a bunch of creams and cleansers. If you go to get a massage request Amos. He is awesome. My friend had another male massage therapist and wasn't a big fan.