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| - First, the Service. Party of 11: Four adults and the rest under 21: Occasion: B-day party. The wait time was to be an hour. It was more like 35 minutes. Polite front desk and friendly. Seating was prompt and without hassle.
Our server - Sheena. The epitome of exceptional customer service. Sheena is the kind of employee that employers try to keep guarded from other employers trying to poach such employees. The kind of employee every business owner desires. An employee that instills such a great experience on patrons/customers - that it keeps them coming back.
Sheena greeted our party with professionalism, courtesy, all smiles, articulate, and just the right amount of chatter. She came across as a seasoned server that knew the exact amount of exchange and pleasantries necessary to make everyone feel welcomed. From taking our orders for drinks and appetizers on to the main entree and desert. Our drinks were always topped off and our table cleared of used glasses, plates and empty bread baskets only to be replenished without delay. Not a single person had to request service. Sheena was always one step ahead.
Thinking of pepper? Too late, Sheena is already asking. Shredded cheese? Too late - Sheena is already behind you with cheese shredder just waiting for your affirmation. Question about the food? Yup, Sheena is there with an articulate explanation of options/make-up of the entree.
I remember trying to think of any additional request - but Sheena was there - one step ahead. We were so lucky to have been served by this great person. Such a delight to have as our server.
She worked our table like a ballerina - with the most exquisite detail to service. From the youngest patron, a 7 year old to my mother - everyone spoke highly of Sheena's performance. The food, our drinks, deserts, everything was better due to Sheena's service.
The Food - Most started off with sot-drinks, while I enjoyed a Moscow Mule. No copper mug but the Mule had a kick to it and not watered down. For appetizers, we indulged in stuffed mushrooms, fried zucchini, calamari and artichoke? The stuffed mushrooms were perfect and the fried zucchini was perfectly presented. Just the right amount of crisp.
The Entrees included Chicken Madeira, Four Cheese Pasta (a favorite at the table), Steak Diane Scampi Combo, Fettucini Alfredo, Chicken Caesar Salad, Fish and Chips, Chicken Littles, and an assortment of other salads. The Chicken Littles was quite the opposite of little. My poor niece, who probably weighs less than 60lbs got full by just looking at the mountain of food on her plate. It was an inordinate amount - much more than the typical Cheesecake Factory portion. The food was very good. Of course, we enjoyed our meal more due to the great service provided by Sheena.
For appetizers the selection was diverse - Snickers Cheesecake, Oreo Dream Cheesecake, 30th Anniversary Cheesecake (this is the one item I had second thoughts on - I should have ordered the Oreo Dream Cheesecake - the 30th Anniversary didn't have the sugar kick that accompanied the Oreo Cheesecake), Salted Caramel - probably one of the best choices for deserts, and the Birthday Sunday for the Birthday girl. Served with black coffee to conclude this exceptional experience.
Thank you Cheesecake Factory and above it all - Sheena - just wow! Thank you so much! Entire family appreciate and thank you for the exceptional service. Truly a unique experience. That 30% tip should have been at least 50%. Well deserved. Thank you again.
The Arroyo family.
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