| rev:text
| - Every time I have flown with Air Canada, it's been over the top, outrageously ridiculous the stuff that ends up happening.
First of all, every single time I have flown with Air Canada, they have overbooked and I've been bumped. Every, single, time. Last time I missed the meeting I was flying there for, so it was really pointless. They offered me a $200 voucher for this, and when I did get to Toronto, they had taken my luggage of the plane in Calgary, and left it down at baggage because they thought I wasn't going to fly. So I missed my first meeting, and had no clothing, makeup, etc...for my next.
So, when my partner had to fly home for a funeral in the most recent scenario, I thought I'd let him use the voucher. We called and reserved a flight and were told that no problem, we could use it. It was a last minute flight to Toronto, so of course the fees were astronomical. When we tried to pay, we were told that no, we actually could not use the voucher because our last names were different...? They were completely heartless as well - they treated us like we were a major inconvenience and actually said 'I don't need to know about the funeral part, that's irrelevant'....uhhhh. Ok?
We were also told they had reserved our flight at a certain fee, but when we went to pay, the rate went up. We were given a reservation code SPECIFICALLY because of this happening. But they would not honour it. It was now $300 more for the flight, AND they would use the voucher, so another $200 more. That's a total of $500, on top of the already $600 flight. The flight would be $1100 for one person. And they wouldn't offer a bereavement fee. Needless to say, we couldn't fly home.
I am so disgusted with this airline. They woman on the phone was absolutely heartless and they did absolutely nothing to help us. To be honest, I don't think they really even cared if we booked a flight with them.
I really hope that they end up like many other airlines that forgot who's paying them, and go bankrupt.
|