I'd give 1-star for service, which was awful. The food was good. I ordered LARGE napa salad, hubs ordered small Mista salad + calzone.
We both received SMALL salads, after 15mins. They were both excellent. I told manager I'd ordered a large, she said "no problem I can get you a large one." No problem!? Is that her position to say that? But we'd waited so long and hadn't eaten all day, so I accepted my small. Figured I'd have a bite of my husbands calzone.
Wrong. The calzone never came. The manager and the server never came back to check on us. They were eventually involved in a bill dispute with a large party who was charged for a Napa salad they claimed they didn't have (it was probably mine....)
We flagged manager down eventually, she asked if everything was good. We said no...we'd been there 55ins and our calzone never came. She said she didn't see one on order and she'd check on it; we said forget it, it's 9pm we're ready to go home (and they don't reheat well).
10mins later she came back with a boxed up calzone. We said no, she said "ok! I didn't charge you for it."
And that's when I said she owes us an apology. We didn't get our MEAL. And what they did serve wasn't right.
Only then did she apologize. And now's that for sincere? She brought out bill and said she gave the managers discount. Um....thanks? A 10% discount...gee thanks.
So the two salads were good though. Wouldn't know about the calzone. We just moved back to the hood and we're excited to go back to our local hangout.
Prob won't be our local hangout anymore.