| rev:text
| - Horrible customer service who will yell and deny customers Napkins or extra salsa!
Ok so Since this place is open 24hours and is right next to my house I usually come in 3-4 times a week. After tonight I am never going to return. I ordered a California burrito To-go and as I was picking up my food, I asked the cashier/manager for Extra napkins. He responds, "Their are plenty in your bag." I check the bag and again politely ask him for some extra napkins. He then flat out says "NO" while giving me a dirty look. I was confused as I have never been told no to extra napkins before. I thought maybe this guy is joking. So once again I politely ask, "Can I please have more napkins?" The cashier angrily replies "I SAID NO!" yet again. I was shocked how an employee would deny a paying customer napkins! I mean I noticed how extremely cheap this place is because of their actions. They limit each customer to 3 salsas each. As well as give more lettuce than chicken on their tacos. Honestly I don't think anyone could be satisfied with a taco with double the amount of lettuce as chicken/beef.
If any Owner/Manager ends up reading this, you will make more money by keeping your customers happy. Denying paying customers something as simple as Napkins or extra salsa, is only going to make you LOSE money. I mean read some of the other reviews on here. And treat the customer with a little bit of respect, they are the ones keeping you in business. As for me, I will not be coming back. Thanks
I just remembered a previous interaction I had with this same cashier. I was eating inside the restaurant and was scooping salsa into a plastic container and accidentally spilled a few drops onto the salsa bar. Before I even had a chance to do anything, the same cashier started screaming at me and orders me to clean it up. I was already going to wipe up the 2-3 drops I spilled. Since I work in a restaurant, I always make sure not to leave any kind of mess behind. But I was definitely surprised at how an employee angrily yelled at a customer. At that time, I didn't think much of it and let it go. But after being disrespected by this same employee on multiple occasions, as well as seeing him disrespect other customers, I can see how this is the norm at this restaurant. I am honestly surprised at how he can still be working there.
|