So i have been to fez many times and enjoyed it. My standard meal is the fez burger with rosemary and garlic fries. I was there for lunch this last week with some co-workers. Understandable it was busy for the lunch rush, but I was displeased this time. We got a seat in a timely manner and thus service was good considering the guest/server ration. But the food was not spot on. My burger came out luke warm and my fries lacked the rosemary. I informed the server of this discrepancy and he stated that they may have run out and he was going to check. He brought back a small cup of chopped rosemary. By then the fries were less than the ideal temp and were not tossed in the rosemary as they commonly are. And there was confusion with the check. It is true we paid partly with cash and credit card, but the server was confused and took his tip before we could figure out how much to give him.
On a side note, the menu changed from the chic black leather cases to a clipboard with the menu in loose plastic sleeves. The prices have gone up (I thought with gas going down, the transportation costs would go down, lowering the price of food). And we were served stretch colorful straws that look like they should be at an ice cream shake shop. I felt like we were in McDonalds for older kids. Not sure if I will go back.