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  • Worst experience at this location. First time visit and will not be back. Its older and way bigger. Walk in. No greeting. Had to walk half way throughout he store to find someone and get some help. I had asked for a product and sent an employee I think Roger? I asked how mattresses worked for toddler beds and he explained the cashier would offer and explain. But I had then changed my mind and apologized because I had found a different bed. I explained I wanted the different product and he mumbled handed me back my the toddler bed paper I wanted and walked away. I thought I was suppose to wait so I waited and waited.... I figured I would just take the ticket thing to the cashier but the line got slammed. I waited as the next customer and then the employee I had talked to opened his register and allowed the last person in the line to ring out before me. So I waited some more.... frustration rising..... When I finally get yo the register he asked if they had gotten it for me. I replied "no. it says on the ticket to bring to cashier" he said okay I'll grab it. Did you want a mattress with it. I replied yes. He asked which kind. I explain well I don't know the other employee had told me the cashier (him) would explain the mattresses. He told me the manager would meet me back there to help me. I said "the manager? Perfect" I thought I could explain my frustration and he could provide some help. I was wrong. Erich was the manager on duty who helped me and he to say the least he just carried the mattress to the front I waited in the back for him and he came around the corner. I asked if he was the manager. "Yes" he says. So I explain my frustration and he just disregards what I have just said and just looks at the mattresses and explains them. I'm shocked, so much so I put my head down giggle and rub my forehead. At this point I just want to walk away. NO APOLOGY, NO NOTHING. As we are walking to the register I give him another chance by asking if there is a number I can call or survey I can take. Instead of trying to fix the situation I'll n he just advises me about the receipt survey and silence all the way to register. I check out, no goodbye greeting. I was planning on spending a couple extra hundreds but I would prefer to take my business elsewhere. I tried to save Erich from a negative review but he couldn't customer service or handle the situation. Avoid this toys r us and just shop else where. Buyer beware. Even though they have price match don't waste your gas or time, just drive somewhere to get what you want. Working with kids and parents, you're attitude should be a bit more nicer? I don't know but it's unacceptable in the Customer service area.
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