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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Looks like this branch didn't like the HONEST review I gave them yesterday...so they had it deleted. This is what happened... I came in to simply get a temporary ATM card, something that takes LESS than 5 mins (had it done before in the past). I was told by the branch manager that it would be a little over TWO HOURS before someone could help me. Said they only see you by appointment only. I told her how ridiculous that was considering I was the only person waiting to see a banker. She could care less. She was too busy chit chatting with other employees when she could have took 5 mins to help me. Meanwhile the teller line grew to about 10 people with only ONE teller. More than 1/2 the line expressed extreme disappointment to the manager on how there is always a huge wait due to having only one teller every time them come in. Of course she had an answer for everything, none of them acceptable by any of the many customers who complained. Again, she was too busy walking around chit chatting with other employees to help ANYONE. Fast forward... Been sitting in the lobby OVER an hour now. There's not a single customer in the bank, more than 8 employees all sitting around talking with each other, and not one person can help me. I still need to wait another hour. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED!! Fast forward again... Been another 45mins and just got approached by a banker (one who was talking with other employees for the past hour). He said he could take me earlier than my appointment time, 15mins earlier. I started my stopwatch as I walked to his desk.....I stopped it as I opened my car door to leave. It took 4:51mins, but yet the manager, whom I'm sure is capable of handling this amongst many other tasks, chose to argue with me for more than 5mins and chat it up with the staff as I sat there for over an hour and 45mins. Again, WORST CUSTOMER SERVICE EVER!! During all the time I sat there, every customer left upset due to the horrible customer service. I deal with two other banks. Both of them the branch manager will assist customers with transactions when it gets busy. Not the branch manager here. Walking around with a clipboard and talking with other employees was her main concern. THE WORST!! *********Also wanted to let you all know B of A had more than 6 negative reviews deleted from this site. When I posted to let this be known, they contacted Yelp to have that removed too. Yelp then contacted me letting me know I couldn't post that. I guess the truth reeeeeally hurts sometimes.*******
http://www.openvoc.eu/poi#coolReviews
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