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  • Never again would I use this company! They are not friendly and are very expensive. Our plumbing was backed up and we were under the gun to get it fixed, we called them first without looking around at other companies, which was a mistake. The guys shows up and runs his video line down the pipe and finds out that it has been busted though by roots, but he only tells use that we may want to consider having the pipe replaced and that it is not urgent. He convinces us to get the line jet cleaned which I later found out was a bad idea since the pipe is broken and now he is pushing water through it at a high rate of speed so it only busted the pipe up more and caused the soil around it to become damp and fill up the pipe. He tells us that we are good to go after he jet cleans it, however we were backed up a few days later. I called them back and the guy on the phone was not pleasant to speak to at all and he stated that since the notes say there are roots in the pipe they do not guarantee it and we would have to pay for them to come out again. Which was completely unacceptable, so I managed to get in touch with the supervisor who came out the next day and took a look. He stated that they could do nothing and that we would have to have the pipe replaced and remove a tree in our yard. Needless to say I would never use this company again and will definitely call around before using just one company.
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