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  • I wish I could give less than one star!!! I have bleached my hair for years and came to this salon based on reviews and SEVERELY regret it. I saw Cynthia, who I'm now convinced was high on something. I had told her my hair is very hard to uplift but my stylists have never had a problem (I have very long, thick beautifully bleached blonde hair), it took 2.5 hours and she still wasn't complete and had other customers and told me to come back in the afternoon for my complimentary hair cut. The roots were orange and brassy immediately folllwing the color (complete amateur move when I had explicitly told her about my hair) and coming back for the cut was a complete J.O.K.E. she did a few texturizing snips and was done in 5 minutes even though I requested a trim of about an inch to shape it up. The brassy roots continued to get more and more brassy over the week so I contacted the salon again and was told to come in. Again, was seen by Cynthia, who I again think was high. She had told me I would need to pay for the product to correct her mistake. I was super annoyed but needed to have my hair corrected. After the treatment, and wash out, she was drying my hair and I noticed pieces breaking off and my hair was completely fried and a complete different texture than I've ever felt before. I questioned her and she told me "it's the price you pay for being bleach blonde". I attempted to argue with her that in my 10 years of bleaching my hair I have never ever had this happen before. She continued to argue with me and told me we were done for today as she didn't want to dry or style my hair since it was over-processed. Told me I could come back for a leave in mask that they would charge me $20 for. I wouldn't recommend this salon to my worst enemy.
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