| rev:text
| - If I could give this business less than 1 star, I would give it a negative score. My experience with safeway tours, along with some of my coworkers' was terrible, to say the least.
As an employee of Cathay Pacific Airlines, the bus to Niagra Falls by safeway tours was recommended. Everything was fine when we first boarded the bus, however we were unaware at the time that the bus's main destination is the FallsView Casino. Since the legal gambling age in Toronto is 19, you are required to carry an ID with you to board the bus. However, our I.D.'s were not checked when we first boarded the bus. We had not brought them a long because we had not been told that we needed to do so. They let us board the bus anyway and never mentioned anything about it. After stopping at the falls, we were under the impression that the bus would be taking us back to the hotel. However, it was headed for the Casino. So upon trying to board the bus, for whatever reason, we were asked to show our IDs this time. The tour lady, named Annie, told us that we could not board the bus without ID. We told her that we were not asked to show ID before but she insisted that we could not board the bus. We made it clear that we were not intending to enter the casino anyway, and that we simply wanted to get there to back to our hotel. After arguing for some time, we realized that she was not going to let us back on the bus so we explained that we were not from Toronto and we simply wanted to get back to our hotel. She told us that the hotel was nearby and that we could ask around for directions. The ENTIRE time, she had a really bad attitude and was talking to us like we were children. She was very unprofessional. With that, the safeway tour bus left us stranded. Did I mention that it was raining? So after walking in the rain for 10 minutes, we stopped to ask someone to point us in the right direction to our hotel, turns out it was another 20 minutes away. Luckily, we were able to flag down a cab to make it the rest of the way to the hotel. So there's an extra amount of money we had to spend because of Safeway. After getting back to the hotel we went straight to the Safeways office there to complain. We explained everything that happened to the employees there. We were told that the manager was not there and that they would make sure to pass on our message to them. They wouldn't even provide us with the manager's contact information. This business is definitely SHADY. They do not care whatsoever about customer service. All they care is about getting your money, once they have that, they could give a crap about you.
Since I wasn't able to find a way to contact the management, I can only come online to let the public know of their ways so that you do not suffer the same horrible that experience I did.
If you go onto their website, they don't even have a contact us page or a feedback page. They have no email on the website, only a Canadian number that is only used to reserve and order tickets. Safe your time, sanity, and money.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)