Just want to say that my rating is solely for today's experience and that I really do love this place and how they treat my dog, but with the exception of Allison. This is now the second or third time that he's been to her to get groomed and each time I specifically ask to not shave him down and she does every time. Today we were told that if we kept his hair a bit on the longer side, which we normally do anyway, it would be an additional upcharge which is fine an understandable. But if we chose to shave him down then it would remain the fee that it normally is. I return home to a dog that is shaved once again with a fee of $120+ tip. I'm just very confused as to why I was told one thing and then charged for another..? Danielle normally cuts his hair and she is wonderful because she will actually call me to let me know if she needs to do anything other than what we discussed. My issue is not with the business but with Allison.. he will not be getting groomed by her anymore. I feel really bad that I had to write this review because it might negatively effect people's view on this business, but I just want to stress this is solely about an employee. Wonderful clean place besides that!