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  • This was the worst service EVER. Especially with Melissa at the counter. I called 3 times before going down there to make sure that I had everything I needed to rent the car. I walked down to their office and had all the paperwork they asked me for and my DEBIT card, which they said they accepted. I showed up and had to wait for her to finish her conversation about going out the night before before she helped me. When she finally turned around and asked how she could help me, I gave her my driver's license and my card and she turns to me and says sorry we can't rent to you using this card, gives me back my card, and turns around to continue talking to her coworker. She did not even tell me why we could not use my card or any other card. I have a credit card, I have other debit cards, but she did not even bother asking me if I wanted to use another card, instead, she just turned around, and continued gossiping. Even if she would have said sorry, can't take this card, do you have another? I would have been ok with it but she was too busy with more 'important' matters. Rude and no way to keep customers. I left there and just rented at Enterprise. Yes, they were a little bit more, but honestly, it is worth the extra amount if anything just for their service. Will never make another reservation with them, no matter how good of a deal it is.
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