I worked at this Nords for the better part of a year, so I speak with both the perspective of a former employee AND a consumer.
Chandler Norstrom is a great place full of great people who are eager to go above and beyond for the customers. I have never had anything less than stellar shopping experience here. The people who weren't top notch tended to weed themselves out pretty quickly.
Aside from cosmetics (where I spent most of my time), everyone I shopped with upstairs and in shoes or handbags was equally as great.
My only reason for docking a star is that this Nordstrom is not an "old school" Nordstrom... There is something to be said about the class and prestige that comes with running a location in the "Nordstrom way" which I felt this location often lacked.
Pro tip- try the mocha banana ice storm at the cafe... It'll change your life.