Been here multiple times and have had issues. Previously I had to purchase two new tires. I special ordered premium tires for my vehicle through them. I advised the tech that one of my tires might have a hole in it and he just filled it up and said its fine. Also the advisor failed to tell me that my other two tires needed to be replaced. I did not find out until I took it to the dealership, which they verified my tire had a hole in it too. With this being said, I ended up having to purchase 2 new tires and miss out on a $400 discount if I purchase 4 new tires.
Today, I had an appointment set at 9am for my rotation. I arrived 15 min before my appointment and was advised I would have to wait about 2 hours. I told him I had an appointment at 9 and had to be at work by 11. What a joke. Running this place like a doctors office, set an appointment and wait 2 hours.
Sad to see that customer service went to crap