I am an avid chipotle customer, probably eat at different locations a couple times a week but today was my worst experience yet. I used the mobile app to place an order for myself and my girlfriend. We picked up our food and brought it home to enjoy another amazing chipotle meal, but were immediately disappointed. She ordered a chicken bowl with no cheese or beans and opened her bowl to find steak, cheese and beans instead. I called them back and the girl on the phone told me I had to come back in for a refund or to remake the bowl. Both options did not work for me since I was far from the location. Now I have a hungry girlfriend and no refund. With today's technology you would think that a refund would be made via the app or a credit to my account since they have my credit card info on file. Perhaps Chipotle can look into developing this in their app for when the orders are messed up...