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  • It's really disappointing that our experience here was subpar at best yet once again. If you see my previous review, I'm a huge Parrothead and make it a point to visit Margaritaville quite frequently and have been to most of them several times. This has nothing to do with knocking the brand. This has to do with the terrible service at the bar at this restaurant. I won't name drop but there's no other way to say it...the lady bartender (forgive me if there's more than one) at the bar where the giant blender is flat out rude. That or she was having two bad days in a row. We went in this last week and as we sat down, and it wasn't busy, she walked up and basically stared at us like we could read minds. I sort of looked back like "did we miss something" and she eventually rudely asked if we wanted food and/or drinks. I got a Landshark and the wife got a Cabernet. We eventually ordered volcano nachos and I made it very clear I have a guacamole allergy and she asked if I wanted them on the side and I said "no, I'm very allergic". Long story short they came out with guacamole all over them. Had to reorder. We were disappointed and left for the 5 o'clock Somewhere Bar, which is amazing and had the friendliest bartenders. The way the brand should be represented. Went back Thursday for drinks and there she was again. Maybe she was upset we tipped her 15% only because the service sucked and the order was wrong but she again didn't greet us. It's obvious she's not a fan of her job displayed by the lack of customer service. We stopped in Friday for a quick lunch before heading out. We sat down at the bar because we were told by the gift shop it was open. But, she was cleaning still and told us only the bottom bar was open. We left and came back around 1145. We again ordered the Volcano Nachos and as we watched everyone around us get food that sat 30 mins after we did the bartender came by and apologized. Long story short it was 40 minutes before they brought them out. And the cheese was like cold and hard and the chicken was terrible. Obviously they sat for a better part of the hour it took to get them. We didn't complain and still paid. Sad to say we probably won't be back to this Margaritaville. Margaritaville is a state of mind where people pay a high price for a moment of escapism and fun and they lack all the above at this one. It's reminiscent of how the Glendale location was before it shut down. I really hope they get it together here because if this is your first exposure to the realm of the Margaritaville empire you will be sorely disappointed.
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