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| - OK, so it's been at least 10 years since we took our last chance on this restaurant. My hubby thought he would try the ribs. They were advertised as 'fall of the bone tender'. They weren't too bad. I would have cooked them a tad more, myself. The beer sauce is lackluster at best. I ordered a rib-eye steak that came with potatoes and broccoli. I ordered extra asparagus, as well. She came back in a bit to tell me they were out of asparagus. My waitress brought out what turned out to be a sirloin steak. It had sharp edges, as if it had been cut from a larger piece of meat. I thought, OK, well I'll try it. The taste was not that of a rib-eye. Finally, when our young waitress came back, I questioned her as to whether it 'looked' like a rib-eye, because it sure didn't taste like one. She agreed that it looked like a sirloin, but she would check on it. Yes, it was a sirloin and would I like a rib-eye. So after that, the manager came over and saw the steak. He said he liked rib-eyes, too. It came out and it looked like a pork steak of all things, pale and no browning or grill marks at all. I ordered it med-rare and it was less than 1/2" thick. I had never seen a rib-eye so thin, except at Waffle House, and there's wasn't too bad, compared to this one. The mashed potatoes were too gooey, as it they had been beaten for 15 minutes. They came with pepper jack cheese, which had no flavor as this type of cheese should have. It is not written on the menu that they come with cheese of any type. When I questioned the waitress about the potatoes, trying to figure out if it would be worthwhile getting a new order without the cheese, she said they made them in a big batch. I told her I thought that from the menu they would be a little more potato chunks, smashed, more than mashed. Their menu needs more critiquing. My first bite of the end of the rib-eye was a tiny piece of rubber-like consistency. No way should a rib-eye steak of any thickness be 'rubbery'. The manager was too young looking to me. I would say that the cooks do not know what they are cooking and how foods should taste. We had originally wanted something that has been recently advertised on TV, but I didn't see anything that reminded me of the ad, so we ordered something we thought we would enjoy on a Sunday night. The waitress asked me if I would like something else. I said I came for dinner and a drink, so I guess I'll just have the drink. Big disappointment. We will NEVER darken their doors again.There was really no attempt to make anything right, other than replace one steak for the correct cut of beef. Maybe being close to the mall gives them a feeling that they don't have to try to please the customer with a great product.
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