Blown away by my experience tonight. So i booked online through priceline and after i presented my az driver license i was asked to provide proof of insurance. My mother from out of state didn't have to show insurance a few weeks ago so i was confused. I showed him my policy number and payment receipts but he wanted the dates of policy. .. um what does that matter? people have coverage start and end dates it doesn't mean that they actually pay and are covered. After saying " if u can't show me I'm NOT renting you the car" i said, whatever what do i do if i choose to cancel he said" here you go, go to Fox your done here" and SLAPPED my card and license on counter. He cancelled my reservation because i stepped out of line to scour my emails and when i found policy dates he said " Ur already voided i cancelled your reservation" thanks for ruining my holiday weekend. He knew we needed that car to go up north. No wonder your the only company with "cars available" On labor day weekend you suck!!!!!!
On a side note -- my mother rented a car a few weeks ago and it had filthy stained seats, broken window, and broke visor that hung down obstructing the windshield. We had to take 15 pics for proof that we got the car in that condition.