About: http://data.yelp.com/Review/id/XdgDfN3eMEUe-9HH7CKtGw

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About: http://data.yelp.com/Review/id/XdgDfN3eMEUe-9HH7CKtGw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-10-12 00:00:00 (xsd:dateTime)
itemReviewed	The Westin Cleveland Downtown
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	REVIEW FOR WEDDING RECEPTION We held our wedding reception at the Westin Cleveland and I wish I could give it a higher rating since the venue is beautiful and I am a loyal Starwood customer. PROS: The location was beautiful! It overlooks downtown Cleveland and all the familiar sites I remember from growing up here. The food was delicious and the waitstaff were perfection - friendly and accommodating. After we expressed concerns about Kyla (see below) we were provided with other day-of Westin reps including "T", who was AMAZING. CONS: Our onsite contact Kyla Gala was routinely unavailable and would not respond for up to a week at a time during our planning process. It felt like every email we sent to her was met with an "out of office" reply in the months leading up to the wedding. It would frequently take 2-3 emails to get a clear answer from her and even then, we weren't really sure what was going on. She charged thousands of dollars on the wrong credit card three times during our payment process. The day before our event she was "working from home" and proved to be entirely unavailable. Everything we asked her to do seemed like an inconvenience to her instead of her job. The night after our wedding, we requested our cake topper and it took over three hours before it finally arrived in our room. OVERALL: I would find another Starwood property for your event, or ask to work with someone else on the events team and maybe you will have a better experience.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Jenna

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