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| - After being a loyal Cox Communications customer for more than 7 years, I questioned why my bill was $180 a month while I saw commercials for NEW customers who bundle that can pay $120 a month. So I called with my concern, and the representative cut my bill $15 and said they 'were running a special' that could help me out. However, the 'special', wasn't even close to what they were offering new subscribers so I immediately called DirectTV and began new cable service with them.
When I called back to cancel my Cox cable, I spoke to a new representative that said he could lower my bill to $140 and that he didn't want to see me go and he 'wished I had talked to him first', but that still was double the package that I got from DirectTV and didn't include HBO, Showtime, or Starz.
I understand that business is business, but to let a loyal customer leave after so long without even attempting to match what they are offering to new customers is a shame. Doesn't make sense to let people leave your business and hope that they return so they can get the same new customer deals. Cox needs to take a look at their customer retention policies and realize that they are losing much needed business and looking forward they may be out of luck in the near future with the advances in wireless reliability and the ability of Xbox, PlayStation, PC, Tablet, Phone, and many other formats to stream live TV.
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