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  • Horrible horrible horrible !!!!!! Came on Monday June 6th at 1:40 pm Spent $106 Drove 30 mins to this location in 100 degree weather for nothing !!! Walk over to the buffet 1 pizza sitting there stale and hard as a rock ! Asked for pizza and they said $10 mins Walk over to the pasta section , pasta looked brown the Alfredo sauce looked disgusting more brown than white . Asked for chicken they only fry per request 20 mins ! Nothing out in the salad bar . Keep in mind I have 4 kids who are hungry and I bribe them to eat with the games they get to play . So we decide to leave . Ask for a refund they call a manager , young african American lady didn't get her name . She tells me it's over $100 she has to call corporate and that will take about 30 mins or so .... 4 kids hungry ... not to mention we are hungry aswell . So she tells me well I can refund you the food and you keep the fun cards . $60 I had no choice but to agree needed to go feed our kids . So I threw away $60 . Well didn't throw it away gifted it to a horrible company who has no customer service ! Of course she kept the original receipt because she "needed" it to explain the partial refund . Bullshit ! We leave and I call corporate they supposedly take down everything that happened and will call me back in 2 days . Meantime we went to Chuck E. Cheese on eastern and 515 fwy ! All you can play $25 for 90 mins soooo much more customer service oriented here !! Trust me don't waste your time at Johns incredible pizza there is nothing incredible there !!! Fast forward to today Thursday the 7th Haven't heard back from corporate . So I call them back ! They have no information at all from what happened ! Nothing in the system ! The 20 mins I spent on the phone were all for show ! She didn't input nothing ! Now this lady tells me I can't get a full refund because u have the cards and they don't refund it because I can go and use these cards !!!! That her manager is not in but he would not approve of that ! That she can email me comp buffets and since we didn't like the Las Vegas location we have 90 days from today to go to California to use them in either Montclair or riverside. !!!!!! The balls the ***** had to tell me I'm more than welcomed to go to any other location ! I have never ever ever experienced such horrible customer service !!!! Never again will I go there ! And you shouldn't as well !!!!
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