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  • My son and I placed a take-out order at the Markham location according to their website menu. There are no price info on their online menu but that's our least concern anyways. On their website, some items clearly indicate "served with your choice of rice or plain nan". However, at the time of pick up, the cashier charged us $2.99 for the plain rice. I disputed the charge based on the info from their website. However, the immediate response from the young girl (whom I believe is the niece of the owner) was telling me that I must be on the wrong website. After I confirmed the website address, she then said their website info is not updated and that they'd go by the menu at their restaurant (which states not $2.99 but $1.24 for rice if order with the dish). The owner finally came out and he tried to explain to me that they have multiple locations with different prices. Come on, I don't even care how much you charge me for each dishes in the first place but you should at least stick to what your menu offers. If it says it comes with the rice, then you shouldn't charge me for the rice. If your website info is not updated, please figure it out with your franchiser and your web administrator. If your website is for reference purpose only, please indicate so by banner. I am your customer and I am not responsible to update your website! After spending 10-15 minutes on the $3 overcharge, I did get the refund. The food isn't bad at all but the attitude of the young girl irritates me the most.
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