Everything is laid out in a way that would make sense, making it easy for directionally challenged people such as myself to maneuver the store. The staff is always amazing. They've let us in after closing for a quick nuts and bolts run before because we were walking up to the door as they were locking it. They truly care about their customers. Not to play into stereotypes here, but I'm a teenage girl. I know that you hit a nail and twist a screw but that's about it. The staff is always very happy to answer even my dumbest questions and to help me figure out what I'm looking for. I've never walked away disappointed or feeling like they took advantage of my lack of knowledge.