Nationwide came out and put a new water heater in our home in June. Yes it's 6 months later but they had put all new pipe and everything and now the water heater is leaking gas. We called them to have them come fix their work and they said it had been too long. I'm sorry but if I installed a water heater and it was leaking gas to a families home I'd want to right that immediately. The guy on the phone Chris was rude and basically said it was our problem not his and it had been too long. With all the new pipes and everything they put in obviously something has come loose or broke. But honoring their work obviously isn't something they do. We will never use them again and we will make sure no one else we know does either. You'd think with something major like this they would honor their work and want a good name out here with so much competition. But doing half ass work and letting a family with pets and kids breathe in gas obviously doesn't matter to this company. Plus he said they probably couldn't come out right away. Really?? The service I received over the phone from this guy and the fact he wouldn't honor their work makes them a zero star. What happened to customer service and making sure people are happy? My advice go with a company that actually cares about the quality of their work and the customer.
Update another company came out today and fixed our gas leak had to change all the gas lines these guys put in. He said they were bad. So they charged us extra to replace everything up to code and didn't do it. Our gas leak is now fixed right. Never use these guys if you want honest quality work.