The staff is very friendly and they bring your drinks out to you. The artwork and jewelry by local artists is usually quite good, and something I'd consider buying if I had the spare money.
Their coffee has a great taste, much better than Starbucks, and I like putting money into small businesses instead of the Wal-Marts of the coffee world. They make my finicky customized orders with no issue and I always prefer to visit them rather than a Starbucks, but I have to hold a star back due to their pretty limited hours. I'd like to visit them more often, but they're usually closed by the time I'm in the area (as in, mid-afternoon).