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| - A few years ago my Association was taken over by Level Property Management. At first the transition wasn't so smooth. With almost 400 owners you can expect a few hiccups (lost checks, new policies, etc.), but Level handled angry residents with grace and respect. When they first took over, my husband and I were livid about the state of our front lawn, which was supposed to be maintained by the Association. I called up their offices prepared to give whoever was responsible for my community an earful, but instead I was treated with empathy and respect and within a few days, my issue was resolved to my satisfaction. When the next election rolled around, I had a few issues that I felt the current Board wasn't looking closely enough into and my Community Manager with Level inspired me to run for a spot on the Board. As Board Secretary, I have had the opportunity to work closely with Level to make significant positive change happen in my community. While working with an HOA isn't always an easy or pleasant task (even I still get the occasional "Courtesy Notice" and yes, I still hate them), but it's nice knowing that there is someone looking out for my community to keep property values and Owner satisfaction up. I know that I have that with Level Property Management. For those people complaining about living under an HOA or calling Board members tyrants or dictators, yes those things can be very true in a lot of cases. However, Level has given us Board members the opportunity to interface with homeowners in a way that keeps us grounded, so that no one is arbitrarily applying loosely translated rules or overstepping the limits of our responsibilities on the Board. Level has helped shape our Board into a united front for positive change and molded or Association the welcoming community that we are proud to call home.
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