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  • I called Champaign Heating and Air about 6 months ago when my AC unit stopped working on a weekend, right before we were expecting houseguests. (Surprise!) They were very honest and up-front about their pricing for weekend service calls, and suggested that I wait until Monday to have someone diagnose the issue. Dan, their service technician, showed up right on time and took the time to explain the issue (failed blower motor) and our options for repair or replacement. There was no high-pressure sales pitch, and we were provided several price options for either repair of the blower or replacement with a new furnace. Ultimately, we decided to replace the 13-year-old furnace with a far more efficient model. The staff are very knowledgeable about all the rebates and tax breaks that are available for getting a more energy-conscious appliance. Our install was scheduled within a reasonable time period. The installing technician took his time adapting the new unit to our existing ductwork, and sealed everything very precisely and carefully. I would rather pay someone for more time and have the work done right when it's supposed to last for 10 years or more. The technician drilled 2 new holes in the side of our house to vent the unit (new code says we couldn't use a metal flue), and cleaned up his mess and placed the vent in a nice inconspicuous place. We received instruction on how to program our new thermostat (included with the install.) 6 months later, we received a complimentary fall check-up by Dan, who gave us a few tips on how to diagnose some common furnace issues and avoid a service call. We've been happy with Champaign Heating and Air, and would recommend them to anyone.
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