Terrible customer service. I'm not a mechanic by any means but I have plenty of experience with other shops. Work at this place seems to take 2X longer then anywhere else. The attitude seems to be that they're doing customers a favor by graciously accepting the work and the overpriced charges. Do yourself a favor and take your vehicle across the street to Christian Brothers. The last time I was at Fletcher's seems as if the only way they can drum up business is via Groupon, which, it seemed, every customer that walked into the door was there using.