| rev:text
| - The buns are a good size and this place is convenient if you don't feel like walking all the way to Chinatown. They are a wee bit pricier than Chinatown, only a few more dimes to some, 50% more to others.
However.
There is a staff member (she's either the manager or a lifer there) whose customer service skills are nonexistent. I've noticed her on every visit because she's incredibly sullen and does not give the impression that she wants to be there. She just glares or looks at customers with dead eyes.
Today, I stopped in for some cake. They have individually-wrapped slices of Swiss rolls at the back, and there were only two slices left of the flavour I wanted. I noticed that each slice had different coloured stickers at the bottom so I asked this staff member what was the difference between the two.
"You don't care. Don't worry."
"But I do care, that's why I am asking."
"Don't worry!"
I figured, OK, language issue, so I repeated my question in Mandarin (I guessed from her accent) but she still responded in English but even more agitatedly "You don't care! Don't worry! I can't tell you. You don't ask!"
Um. Tried the question in Cantonese and added that I just wanted to know if this meant one slice was way significantly older than the other. That I was going to buy a slice anyway. "You don't ask me this question! I don't have to tell you!"
"So if I ask one of your colleagues, will they yell at me too?"
"Go ahead! They won't tell you anything!" Then she walks to the back and just stares.
So now I am DYING to know so I ask one of the other staff (both gals seemed very pleasant) about the stickers while the sullen one watches from her counter.
"Can you tell me what these stickers mean?" Was she going to tell me off? Was she going to refer me to the sullen one?
"Oh! I think they just mean different bakers baked the slices."
Weird. So if it were true, why was it such a big deal that the sullen one couldn't tell me? Because the bakers works different shifts so one slice is 8 hours less fresh than the other? If the nicer staff member was told to make it up, couldn't they have given her a more plausible explanation?
I put both slices back, sadly, because I really wanted cake. No big loss for the bakery, they've got steady business in a choice location so customer service is clearly not a priority.
So I won't implore that you not shop there. But I will suggest you stop by the next time you have 5 minutes to spare at the Atrium and ask the sullen one about the stickers under the slices and let me know what she says!
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