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  • Someone named Bill answered the phone. I identified myself as a local shop, needing to ask about a part they had in stock. Before I could get another word out, he rudely cut me off, saying....Hold on..."CLICK". Then he put me on hold for over 5 minutes without so much as a courtesy update, I'm sorry, nothing. I finally had to hang up and call a different parts store. If this is the type of customer service Autozone thinks is okay, I'll take my shop's business to O'Riley's instead.
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