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  • I have been using Right Honda Service for the past two years and have never had an issue. My experience today has definitely made me question the standard, integrity and trust that I held them to. First off, unlike my other visits, I had to sit and stand around for 15 minutes before I even got acknowledged. I made eye contact with a few service folks, but none of them waved or gave me any indication that they would be with me soon. Finally, after standing outside my car for 10 minutes, I went up to the guys and told them I had an appointment. They were busy, but they usually are. I noticed that when picking up my car, other customers were being out through the same thing. Mainly this was just annoying. Secondly, I had a HUGE list of things that needed to be replaced on my regularly serviced nearly 3 year old civic. I don't know why everything came at once as I have been servicing with this place for 2 years! Filters, fluids, tires, and tire rotation??. New Tires i understand, and air filter they recommend literally every single time...but it totaled over $1200 in repairs and replacements. I only went forward with the oil change because my instincts told me not to do the other recommendations. Tires i agreed with, but i defintely will be taking my car somewhere more affordable. I asked for a few other opinions and they all disagreed that I should get my oils changed (@$139 each) and filters I could do myself for ~$12. Lastly, they lost my key. I had to be somewhere and they lost my key....it wasn't a big deal as I was able to push off my appointment, but it was frustrating as it was another 15 minute ordeal to find my key! I'm not sure I'll be returning to this service center after this experience.. in addition, I have written off the sales center. I really didn't enjoy their salesmen trying too hard to get me to purchase a car. Trying to screw me over by paying more than what the vehicle was worth...and then calling me a couple dozen times after I left without buying a car... Two stars for all of the uneventful oil changes.
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