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  • While not a very frequent visitor of Zipps, when I do go I so really enjoy the buffalo focaccia and fries, that's what I always order. I understand when food orders sometimes do not meet ones expectancy so hopefully there is a manager or person that can right the ship. Tonight the fries were way over cooked and when I bought that to someone's attention they were very quick to offer to bring me a new order of fries. I finished my sandwich and my wife finished her meal but still no fries. Matt the manager came over to apologize and told me that I was not the only one to comment about the fries, when they remade the fries they were also over cooked. I said thank you but we both finished our meals at least five minutes ago. I said rather than new fries why not just credit me the $7.95 for my sandwich and be done. His comment was the fries are part of the meal and can't be credited separately. I understood him and said just credit the $7.95 and be done. As he was telling me he can't do that the new fries arrived and both my wife and I said that these were undercooked. Matt came by to see if all was good and I told him not really these are undercooked, he apologized again and offered to bring something else but since we had finished almost ten minutes ago it became silly at this point. All he had to do was credit the one meal or give me chit for a free sandwich on my next visit and I would not be posting this. If Zipps makes someone a manager they should have the authority to solve issues like this or if he does have that authority he certainly is not qualified to inter act with customers
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