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  • Great sandwiches but it is frustrating when the sassy drive through cashier keeps asking you if you want extra sauce and there isn't any sauce on the sandwich...then she gets an attitude when my husband ask, "what sauce?" (she meant extra oil). Her behavior was so unwarranted that I wouldn't eat the sandwich 'cuz I figure if she's coops attitude about her own trivial mistake she'd do something or have something nasty done to our sandwich. I would have cancelled my order and left. My husband did not. He paid and the rude woman continued being snotty, glaring at my husband and not speaking to him. When she handed my husband back his card she had her back turned towards him...WTF? The last time I drove though at the same shop and the female drive through cashier copped an attitude I said, "you know, never mind, I'll go somewhere else." I won't be back (2 bad experiences is more than enough for me). Strongly recommend customer service training for the staff at this location...JJ's has always been a positive and friendly experience, the women in your drive through leave much to be desired. Make what ever excuses you like for your staff. Last week my co-workers and I were going to lunch...they suggested your Jimmy Johns location. I told them of my recent experiences and they decided it wasn't worth the hassle. There are too many great restaurants and sandwich places to enjoy lunch (including other Jimmy Johns) that your location or supporting your business directly isn't necessary. She's sassy, and I'm not talking about her being sassy in a cute way. She was sassy not once but twice and that's not good for business.
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