here's # zillion and 1.
Last week I signed up for the whole home DVR I knew I was taking a chance because i've seen nothing but bad reviews about it. I also signed up for the internet and phone (porting my current #)
I confirmed with 2 different people at Cox that I was getting the whole home DVR, the tech shows up within his scheduled window (contractor) I ask him at the door "whole home right" he says yes.
He looks around at the various rooms where things would be going, and we are out that the box and I ask him how many whole home DVR's he's installed and he pulls out his phone and says "this isn't a whole home" he said i'll set it up for whole home but someone else will have to come back and do that. So he proceeds with the install and I get two of the crappy SA boxes that are older than dirt and the remotes look like they went through a paper shredder.
he hooks everything up and leaves I call back and setup the whole home DVR install again and its set for today between 10-12 well 12 comes and goes and I contact them and they say we don't have any techs scheduled to come out today I proceed with my story and i'm told dispatch will be sending someone out today. If nobody shows up today, all this crap is being returned and i'll stick with Direct TV.
The phone is a whole other issue, they were supposed to port my current # so the tech says everything is working great. So on sunday I notice that nobody has called since the phone install was done so I call the number from my cell and after 3 rings it goes into voice mail but the phone itself never rang. So I call my cell and a totally different # shows up. They never bothered to tell me that the phone # wasn't ported properly so now I have no phone.
The only thing that is working right is the internet