I just used Cool Touch for my outside AC unit cause it started intermittenly turning off in the afternoon over the last couple days. After diagnostics we came to the conclusion that the condenser fan motor was going bad. The tech went over my pricing options and offered their additional cost maintenance program. The tech arrived at 6:10 and after doing diagnostics, going over pricing, and the installation of the new fan, he was done by 7:20. After he left I did some research on the cost of my fan motor. The most I have seen it for sale is close to $100. Their price for the motor and install was $789. I saved 20% by signing up for their annual maintenance which after the total came out to $631 plus $15 a month for annual maintenance for a total of $646. So for 25 min of diagnostics, 20 min of going over pricing and 25 min. to install the motor I paid $546 for an 1 hour of labor or $689 if I didnt sign up for their maintenance program. I slept on it and woke up feeling like I really got screwed or gouged on the pricing. They showed up when they said they would, everyone I dealt with was nice but dont think I could use them again based on this pricing.