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| - Been eating here for years, usually decent foods and good service. Here a week ago ordered their large garden salad and bowl of soup. As we sat down to eat our lunch I noticed a thin, light brown item, about inch and a half long on top of my greens. At first I thought it was an Asian Noodle that got in the salad by mistake. When I looked more closely I realized it was a sharp piece of willow "wicker", as in from a basket.
I realized it probably fell in by mistake, but thought I should tell management so that they are more careful. It would have been hard to miss for the prep people, unless they never looked. Also, super dangerous because of how hard, thin and sharp this item is had it been in the bottom of the bowl or hidden. The youngish assistant manager was polite, and upon looking at the item conferred that it was wicker. He stated that they had large wicker baskets above their prep area, where they keep the bowls and it probably fell in that way.
No "sorry it happened, we are going to address this so that it doesn't ever happen again"......No, let us get you a courtesy dessert or tea or something. Really poor, clueless and underwhelming response about the seriousness of the situation. Sad fact is, if it should happen to some other guest they may not even realize until they mess up their intestines with a sharp, lacquered piece of willow from a wicker basket. As I said in the beginning, been eating here for years without ever a problem, but this was more than a minor thing to me, and the staff just didn't seem to be trained to recognize the seriousness. Panera needs to ditch the wicker baskets around the prep areas, they are indeed dangerous. Who would have ever guessed.
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