Update: I'm amending my review because it seems that Conrad tried to reach me but there was a technical error and I never received his emails. Still would've liked a follow-up call so I'm giving 4 stars. Conrad really does seem to care about his customers. I'm just sad I didn't get to do business with him and his company because he seems like such a nice guy.
I'm sorry to write a poor review of this company because when I met Conrad, the owner of the company when he came by to estimate how much my move would cost, he was so personable and nice. We chatted for awhile before he said he'd be contacting me with quotes. I had pretty much decided I'd go with this company after speaking with him but I never received an email, call or anything! I emailed him reminding him to send me an email to which he replied, "I sent it last week but I'll resend today." I searched my junk mail and waited (for days). Again, nothing. I was really bummed and a little confused because we had, I thought, had a nice conversation that day he came by.