On Sat, 4, 2017, l was Very disappointed with the customer service at this store. I have never had any problems at any other Jockey Outlet stores before and l have been an 8 year long time customer of Jockey.
I went into this store for an exchange or refund. I left my bag with merchandise on the register counter with my friends bag, whom was also going to get a refund. Apparently another costumer took my bag with merchandise and store receipt inside bag. Manager gave my friend credit, but would not consider my refund. I do recall here seeing both bags were placed in counter as we walked in. But the manager, said she did not remember, of course. Further more, the cameras inside store could have recorded all of this. But store manager would not look into it.
Store manager, Roxane told me she would not give me a refund or store credit without a receipt, not even if she looked into my email registry of transaction. I was Very disappointed in this store. Not that customer satisfaction is guaranteed? Thats what they claim in their store.
I will not come here again and l will make sure all my Jockey friends know about this experience.