The first time I stopped into this store I was very satisfied with the customer service and care they provided. I was informed that while purchasing the iPhone 6 while it was just coming out that the $35.00 protective screen would have a lifetime warranty and that all I had to do was bring the damaged screen in and they would replace it for me. I brought my screen in and was informed it was $80.00 to sign up for two years of free replacement and that I needed to register the product online through a different company in order to have the warranty. The excuse that was provided to me was, "that guy was new at the time". The girl working with me was helpful at finding information to register the screen protector but not very friendly or sincere.