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| - I can only comment on the lease application process, but my experience was very negative. They started out easy to work with, but that was short-lived. Scheduling apartment viewing was simple, and the people who showed me the units were relatively friendly. The issue came when I actually went to sign a lease.
I was told on the phone and in person by the person showing me apartments that I would not need a cosigner, but as soon as I showed up for my lease application appointment, they told me I would need a cosigner. I scrambled to contact my mom, who was willing to cosign, but they said they needed BOTH parents to co-sign, and they wanted me to sign an agreement saying I would forfeit the $1000 deposit I had to pay upfront if I did not return all of my cosigners' documents within 7 days. This was an issue because 1 of my parents was out of town for the week.
I tried compromising with them and seeing if they could change the agreement to give me an extra few days to get the cosigner paperwork in, or to see if I could just have my mother (who was more than financially stable) be the sole cosigner. They were unwilling to compromise at all, and I left after about a half hour of unproductive back-and-forth discussion.
I could have gone back a week later, when both parents were in town, as the unit was still available, but I figured any place that difficult to work with when I was trying to give them money would be even more frustrating once I was contacting them for things like maintenance requests. I wouldn't say "never ever rent from them", but I would definitely be aware of how rude / difficult they can be.
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