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  • I have had two horrible experiences with this salon. The first was about a year before where I had made an appointment for a spray tan and waited outside for about 10-15 minutes because the person who I believe was the owner was late to open the business. She gave me my spray in the back room and was very sloppy and rushed but the result came out acceptable. Since then I chose to get my custom spray tans from another local salon because I did not like to lack of professionalism at this facility. Well, recently the business I was using closed its doors and as I was planning to head out on a tropical vacation I decided to give Tan Alhoa another try for a spray tan. I booked my reservation several days in advance over the phone. I even bought some sessions for regular tanning as I wanted a base tan as well. I even verified three days before my scheduled spray tan to confirm that I was scheduled for and my appointment was on the books. The girl at the desk assured me that I was good to go and said that the gal who did the custom tans could spray me on September 24th @ 5:30 p.m. Well When I arrived the day of the appointment, the gal working the counter seemed puzzled that I was in for a spray tan and said she had to text the girl that does the tans. After sitting for 10 minutes or so I asked "Is there a problem?" and she said well yes the girl that normally does the tans is in class. She abruptly said several times who booked your tan, who booked your tan seeming like she was trying to investigate who made the error. I told her it was over the phone and I don't remember. She said well we cannot help you the person who does the tans is in class and there is nothing I can do. She said can you come back tomorrow and I said no I'm leaving for vacation in the morning. She said well I'm sorry there is nothing I can do. I asked to speak to the owner and asked for her number and she said "Here's our salon card and you can call her on Weds". I then reiterated that I will be on vacation then. The girl (blonde girl) shrugged her shoulders and said there is nothing I can do. I explained to her that I understood however I did tell her that it's not my fault they made the error and if the checked the books for scheduling the error would not have occurred. There was no ownership or concern regarding the error and the fact that there was also no follow-up or effort to make this right by the owner who had my contact information in the system is even more appalling. Whether she was told about it by her staff is another thing. Very unprofessional ran salon. You can judge a person's management ability by the way their employees behave. I will not go back and have shared with all of my friends about how unprofessional this salon is.
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