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  • Do not waste your money with Fletchers, do yourself a favor and take yourself to Wilhelm Auto a few miles down the road. I'd give them zero stars if that was an option. I've taken many vehicles to Fletchers as they used to do an acceptable job but I refuse to go back. The service in-store is fine but they cut corners. First bad experience was a result of them installing a cracked spark plug in my truck. They claimed everything was fine so we went to Rodeo ford to diagnose who ultimately found the issue. Second was an oil change/tire rotation service where they clearly did not rotate the tires. When I pointed it out to the manager his response was "you didn't ask us to rotate the tires". Ok, so if your "service" includes a tire rotation why would a customer ask? Did you not change the oil filter too since we didn't ask? And the last straw is their deceptive pricing. We had a HORRIBLE phone experience with them that is too lengthy to discuss here (unprofessional service to say the least) but at the end of the day they had a buy 2 get 2 free promo on BFG tires. They quoted us $540 for 2 tires including all 4 warranties! The tires were $130 each so where did the other $280 come from?? We ended up getting 4 Goodyear tires from Sam's Club for $465 ($115 each) including all warranties... Anyway, learn from my experiences and choose to spend your hard earned money at another local shop that appreciates its customers and runs a trustworthy operation. We'd definitely recommend Wilhelm's in Goodyear.
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