I would give a 0 if at all possible. We cancelled with HomeTeam last month with the promise that TruForce would be cheaper and better service. I received a text yesterday saying that they were coming today. But no time frame, which I always received with HomeTeam. When we signed up we let the gentleman know that we have 3 pit bulls in the back yard and need to know when exactly they are coming so we can make sure they are inside. Well I called the 480-845-0444 and was given the opportunity to choose my time frame. I scheduled 9am-11am.
I just received a call that all three of my dogs were now in my front yard because their irresponsible service tech did not shut the gate behind them. How ignorant can someone be? We have mentioned so many times that we have dogs. But apparently you get what you pay for and I got crappy service for a lower price.
My boyfriend called to complain, and their answer was, "Yep, that's on us." So they admitted fault. Thankfully our dogs came home or they would be liable for anything that happened to our dogs or if our dogs did anything.