Just wondering if anyone else has the problems I have had with their financial
institutions?
I have had Desert Schools Federal Credit Union for 20+- years. Their online banking is for the birds. Everytime you login and try to do something after 7 minutes it kicks you out and you have to redo everything. Frustating!!! Then their phone support is just as bad. I called and my doorbell rang and when I came back it was giving me a false busy. Was online again, doorbell rang, came back and had been kicked off. 2nd call, was in middle of conversation, doorbell rang, came back and false busy once again. I had even told the girl this last time I had to answer my door but would return. Is there anyhway to get through life without banks????
7 minutes online is not enough time to reconcile statement, pay bills online, etc. Does anyone who designs these sites understand the process of paying bills online? Didn't think so or they would allow people to set their own time limits to complete their banking without all these problems. Everyone is different. Maybe some people do 1 thing and 7 minutes is enough time for them. But other people require longer depending on what all they need to do. I know, for example, when using the online bill payment that you have to go to all your online sites to look up your bills to pay through the DSCU bill payment. This takes TIME. Why do they not understand this? They say the reason is for security. I don't need that much security and should be able to customize my settings for this feature.