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  • VERY unfortunate that I can't give zero stars. This is probably the worst service I have received. Waited 45+ minutes for my order of pizza, wings, and spaghetti to get here. When the driver gets here, he drops the spaghetti and the proceeds to tell me that I have to call the store and order a new one as he walks away. Um, excuse me? FINE. Called the store. Well, should have known that by the attitude of the driver I should have expected to receive the same attitude by the staff. Talked with the manager, and wish I caught her name, because she was rude. Seriously, you shouldn't be a manager. I have a 2 year old who wanted to have spaghetti, and you think I would wait another 45 minutes for a new one to come? Yeah, no. I asked for a refund because I can't wait even longer to feed my family. Instead of listening to what I had to say, this manager was trying to get me off the phone and say no problem we will send another out. I guess no doesn't mean no. It's pretty disrespectful that I have to continuously ask for some as YOUR customer, and hope that I don't get hung up on while making the request. The icing on this review is now I have to wait for a phone call back from this rude manager because clearly they don't have the time to process a refund now, and me as the customer has to wait until they have the time to do it. Wait, what? So unprofessional. Why do I have to wait for a call? I guess that's how 1 Star restaurants do it. I will never order from Barro's EVER again. You shall see this pasted on every social media site out there. Learn some customer service soft skills, learn how to listen, how to show empathy, and own up when you guys mess up. It's pretty basic. I'll probably end up disputing the charge as I have ZERO confidence that this so called manager will call me back to confirm she could take the time to process a refund. Hmmm, shady business practices?
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